Customer Service

Perfect customer service system

During the project life cycle,customer service mechanism monitors: service agreement signing,project DFS risk assessment,pre-sales technical management,after-sales scope management(spare parts delivery,technical training,data tracking and monitoring,EWP analysis,etc.)

Customer service system

After-sales data analysis system

Support after-sales data analysis, rapid statistical distribution of poor data distribution, trends and early warning.

Jira customer complaints processing system

Real-time recording and monitoring of customer complaints processing time and progress, effective management of customer complaints processing.

After-sales maintenance data system

Record maintenance, renovation process data for maintenance data analysis, early warning, quality improvement.

Perfect after-sales technical information

L1-L2 maintenance instructions

Maintenance Manual (L3 maintenance)

Maintenance tools

Spare parts information

Client software upgrade instructions

Maintenance SBOM

Services and service tootprint

Domestic L1-L3 maintenance

Machine renovation (Shenzhen)

Overseas L3 Maintenance (Shenzhen Free Trade Zone)

Perfect customer service system

During the project life cycle,customer service mechanism monitors: service agreement signing,project DFS risk assessment,pre-sales technical management,after-sales scope management(spare parts delivery,technical training,data tracking and monitoring,EWP analysis,etc.)

Customer service system

After-sales data analysis system

支持售後數據分析,快速統計售後數據不良分布、變化趨勢及預警支持售後數據系統性分析,快速統計售後數據中不良分布、變化趨勢及預警。

Jira customer complaints processing system

Real-time recording and monitoring of customer complaints processing time and progress, effective management of customer complaints processing.

After-sales maintenance data system

Record maintenance, renovation process data for maintenance data analysis, early warning, quality improvement.

Perfect after-sales technical information

L1-L2 maintenance instructions

Maintenance tools

Spare parts information

Services and service tootprint

Domestic L1-L3 maintenance

Machine renovation (Shenzhen)

Overseas L3 Maintenance (Shenzhen Free Trade Zone)